Shipping & Payment

We Ship PrEP & Anti-HIV Drugs Worldwide

We now ship all our products from Singapore and India worldwide (excluding the United States) by using the Express Mail Service. The EMS does not require a signature upon delivery while the delivery process takes from 7 up to 12 business days for orders from 🇺🇸 the United States, 🇬🇧 the UK, 🇦🇺 Australia & New Zealand; and 14-30 days for the rest of the world 🌍. Both Express and Registered Airmail shipping options are NOT trackable until your package reaches the destination country. We provide your tracking number within 24-72 hours after purchase. See how the tracking process works >

In certain cases (e.g. specific countries, large quantities) we may use Registered Airmail services (standard shipping option). The delivery takes from 10 up to 18 business days for orders from 🇺🇸 the United States, 🇬🇧 the UK, 🇦🇺 Australia & New Zealand; and 14-30 days for the rest of the world 🌍. Shipments sent via this shipping option (RMXXXXXXXXXIN) are NOT trackable and do NOT require a signature upon delivery.

✅ YES, we ship PrEP & Anti-HIV drugs directly to:

• 🇺🇸 United States;
• 🇬🇧 United Kingdom;
• 🇦🇺 Australia;
• 🇳🇿 New Zealand;
• 🇷🇺 Russian Federation;
• 🇭🇰 Hong Kong & South East Asia (Thailand, Malaysia, South Korea, Singapore & Philippines).

Customs clearance is an obligatory procedure for all the goods crossing a border between countries. The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may, therefore, experience a delay in receiving your items. While we make the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through 🇺🇸 the United States, 🇬🇧 the UK, 🇦🇺 Australia & New Zealand customs smoothly), individual countries have different criteria. In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we will reship it for free or give you a full refund if preferred. We also split bulk orders or large quantities (for example, 500 tablets) into several packages (300 tabs each) and ship them separately every 3-5 days in order to avoid any issues at Customs.

Buyers from 🇬🇧 the UK are responsible for any customs fees and taxes.

NO, unfortunately, we DO NOT serve the following countries due to stringent import regulations:

❌ THE AMERICAS

• Brazil;
• Mexico.

❌ EUROPE

• 🇦🇹 Austria;
• 🇧🇪 Belgium;
• 🇧🇬 Bulgaria;
• 🇭🇷 Croatia;
• 🇨🇾 Cyprus;
• 🇨🇿 Czech Republic;
• 🇩🇰 Denmark;
• 🇪🇪 Estonia;
• 🇫🇮 Finland;
• 🇫🇷 France;
• 🇩🇪 Germany;
• 🇬🇷 Greece;
• 🇭🇺 Hungary;
• 🇮🇪 Ireland;
• 🇮🇹 Italy;
• 🇱🇻 Latvia;
• 🇱🇹 Lithuania;
• 🇱🇺 Luxembourg;
• 🇲🇹 Malta;
• 🇳🇱 Netherlands;
• 🇵🇹 Portugal;
• 🇵🇱 Poland;
• 🇷🇴 Romania;
• 🇸🇰 Slovakia;
• 🇸🇮 Slovenia;
• 🇪🇸 Spain;
• 🇸🇪 Sweden.

❌ REST OF THE WORLD

• Algeria;
• Armenia;
• China;
• Indonesia;
• Israel;
• Japan;
• Jordan;
• Pakistan;
• Saudi Arabia;
• South Africa;
• Taiwan;
• United Arab Emirates.

Prescription Requirements 📝

We DO require a prescription.

Import Taxes, VAT, GST etc.

Customs clearance is an obligatory procedure for all the goods crossing a border between countries. The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may, therefore, experience a delay in receiving your items. While we make the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through 🇺🇸 the United States, 🇬🇧 the UK, 🇪🇺 the EU, 🇦🇺 Australia & New Zealand customs smoothly), individual countries have different criteria. In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we will reship it for free or give you a full refund if preferred. We also split bulk orders or large quantities (for example, 12-months supply) into several packages (90-day supply each) and ship them separately every 3-5 days in order to avoid any issues at Customs.

If your country has a version of an import tax, VAT or GST then occasionally they will inspect the package and contact you for an extra payment. It is fairly rare that it happens. In this case, paying for the import tax or VAT is your sole responsibility at the destination end. If you are using a mail relay service then you would need to contact them for any VAT or duty notices and instructions to pay. If you fail to do that then you are not entitled to a refund. We may, at our discretion, refund just the product cost if the package makes it back to our shippers in good order and unopened. You will need to pay the shipping cost again for any orders that you would like re-sent to you. Again, we like to be helpful but there are some things you must do at your end.