Privacy Statement (“Privacy Policy”)
Last updated: October 3, 2024
How We Handle Your Information
Information plays a large role in determining the quality of the services we provide in this store. In order to serve you well, we collect basic information that helps us understand your browsing patterns and preferences. In this way, we’re able to provide you with a better browsing experience each time you visit.
The information we collect includes your home address, name, and email address. We collect this information when you purchase products from our store to get to know you better and for shipping purposes. We also collect the IP (Internet Protocol) address of your computer if the web browser you’re using allows us to do so. This allows us to customize our web pages so that they are specific to your device for each session.
With your permission, we may use your email address for promotional purposes. We often notify customers who have opted in with information about price reductions, new products that may be of interest to you, and updates on changes to our site.
How We Obtain Your Consent
Before you check out any products from our store, you will be required to provide all of the basic information we have listed above. You will also need to verify your credit card and confirm your billing address. This will allow us to make the proper arrangements for the smooth delivery of your products as well as a successful return purchase.
While these are important steps to take, you may not be able to complete a transaction without your consent. Therefore, by providing this information, you agree that we may use it only for the purposes we have stated.
For secondary purposes, which may include marketing, we will obtain consent either by giving you the opportunity to opt out of the use of the information, which will be clearly stated, or by asking you directly for your consent.
Disclosure
While we will not disclose the information you have provided to us to any third party without your consent, we may do so in circumstances where we are required to do so by law. For example, we may do so if you violate our Terms of Use or if the law requires us to disclose your information to take necessary action based on actions you have taken.
About WordPress
Our store is hosted by WordPress Inc. WordPress is a third party platform that provides us with all the necessary e-commerce tools we need to provide our customers with everything they need for a smooth and seamless transaction. One of the services WordPress provides us is a database for storing all of our information. Therefore, any information you provide to us is stored securely on their server, which is protected by a secure firewall.
Third Party Services
In addition to WordPress, we work with other third-party service providers to provide you with the best possible shopping experience. Payment gateways and other payment transaction processors are other third-party services we use.
With respect to your information, these third party service providers will only collect and use the information they are permitted to collect to the extent necessary to provide the service they are contracted to provide. They will not receive any information beyond what your consent allows.
However, it should be noted that third-party service providers such as WordPress, payment gateways, and other transaction-facilitating service providers have their own policies. Therefore, it is advisable to take the time to review their policies to learn and understand the extent to which they use the information we provide to them to process your transactions. Reading their policies carefully will also help you know how they treat your personal information based on how you interact with our store.
It is also in your interest to know that some of the third parties whose services we use (particularly the payment processors) may be located in a different location from us or from you. This means that they may be under a different jurisdiction and will therefore handle your information in accordance with the laws of the jurisdiction in which they are located. Therefore, when you decide to proceed with a transaction in our store and give your consent, you do so with this possibility in mind.
To further clarify what has been said, we make an example using a customer of ours located in Germany, who carries out a transaction that is handled by a payment processing service provider located in the USA. If such a transaction (purchase of a product) takes place, the customer’s personal information collected by us from the payment processor will be subject to US laws, including the Patriot Act, regarding how data is handled there.
In addition, we are not responsible for the privacy practices or policies of other sites. Therefore, if a link on our site takes you to another website or application, any activity that takes place there is not subject to our store’s terms of service or policies. We encourage you to read the privacy policy or terms of service that applies to that particular site.
Safety & Security
We take all necessary precautions, consistent with industry best practices, to protect your personal information and the information that may be collected as a result of your interaction with our site. We do our best to ensure that your information is never disclosed, lost, misused, destroyed, accessed, or altered.
With respect to your credit card information, it is protected during transmission over the Internet using Secure Socket Layer (SSL) encryption and stored using AES-256 encryption. While no data transmission over the Internet can be guaranteed to be 100% secure, payment processing service providers and browsers regularly update security patches to close any loopholes. We keep abreast of and follow all necessary protective measures, including meeting all PCI-DSS requirements to protect user information.
Data Subject Rights
Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. These include the right to access, correct, or delete your data, the right to restrict or object to its processing, and the right to data portability. If you wish to exercise any of these rights, please contact our Privacy Compliance Officer. We will respond to your request within 30 days in accordance with GDPR guidelines.
Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as completing transactions and ensuring customer service. After this period, your data will either be deleted or anonymized, unless longer retention is required by law. If you would like more information on our data retention practices, please contact our Privacy Compliance Officer.
International Data Transfers
In some cases, your personal data may be transferred to, and processed in, countries outside the European Economic Area (EEA). These countries may have different data protection laws than those in your jurisdiction. We ensure that appropriate safeguards, such as standard contractual clauses or an adequacy decision by the European Commission, are in place to protect your data when it is transferred internationally. For further details on the safeguards we have in place for international transfers, please contact our Privacy Compliance Officer.
Opting Out of Non-Essential Communications
If you have opted-in to receive marketing or promotional communications from us, you may opt-out at any time by clicking the “unsubscribe” link at the bottom of any email or by updating your preferences in your account settings. Opting out of marketing communications will not affect your ability to receive important transactional emails, such as order updates or service notifications.
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you and the appropriate data protection authorities within 72 hours of becoming aware of the breach, in accordance with GDPR requirements. We will take all necessary steps to mitigate the impact of the breach and inform you of the actions we are taking to resolve the issue.
About Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services. Before using cookies, we will ask for your explicit consent to store these on your device. You can manage or withdraw your consent at any time through your browser settings or by using the opt-out feature provided on our site. For more information about the types of cookies we use and how we use them, please visit our Cookies Policy page.
Cookies are created each time you visit our website. We use them to store small bits of information about your browsing session and your interaction with our site. They help our site remember your preferences so that you can pick up where you left off each time you visit. For example, they may save your login and billing information for you so that you don’t have to re-enter it each time you visit and try to check out products.
Here is a list of the cookies our site collects from your browser for your review. You will be notified about our cookies and can choose whether or not to accept them.
secure_session_id;
Visit. This cookie helps us track the number of visits to our site. It is used by a service that has an internal statistics tracker;
Shopping cart, unique token. This stores information about products you add to your cart on our store, for checkout purposes. It is persistent for two weeks;
Session_id, unique token, sessional. This cookie tracks your browsing session on our site and allows WordPress to store information about it;
storefront_digest. This is a unique token that helps us determine if each visitor to our store has login access;
_uniq. As the name suggests, this cookie helps us track and count the number of unique visitors to our site. It generates a unique ID number for each visitor and stores it in a cookie file on the user’s computer. This allows us to determine whether a visit is from a returning user or a completely new user. This cookie is only persistent for one day.
If it becomes necessary to use other cookies in addition to those listed here, we will update this list. Note that you may or may not be notified of the update. Please check this page frequently to stay informed of any new developments or changes.
Age of Consent
By using this site or any of the services it provides, you agree that you are the legal age of majority in your country, region, province or state of residence. It also means that you, or anyone acting on your behalf, have the legal capacity to purchase the products we sell or interact with the services we provide. By using this Site, you also agree to be bound by this Privacy Policy and our Terms of Use.
Changes to this Privacy Policy
Please note that we reserve the right to modify this Privacy Policy at any time as we deem appropriate. If changes are made, they will be effective immediately upon posting. Those who are on our mailing list or who have opted in may receive notices of any changes to this material or to our terms of use. For those who are not on our email marketing list, we may post banners announcing the changes on any corner of the site. They may be at the bottom of the page, at the top, or in any other location we deem appropriate.
We may also deliver such an update as a pop-up message so that you and other customers can stay informed about how we collect, use, or disclose information, as well as the circumstances that may warrant the disclosure. Regardless, it is advisable that you visit and review this page, as well as other important pages, frequently to stay informed of any changes that may occur.
At this point, it is important to note that in the event we merge this store with another store or sell it, we may transfer your information to the new owners. Your information will continue to be protected in the database behind the secure firewall where it is stored. We do this so that we can continue to provide you with all of our services and products without interruption.
Questions & Contact Information
While we are at the end of this Privacy Policy, it is important to note that we reserve the right to add, remove, modify or discontinue any part of this policy as we see fit without notice to you. We may notify you of any changes we make to this site if you have previously provided us with your email address and consented to our using it for communication purposes. However, we are under no obligation to do so and will not be liable for any reason that you do not discover by reviewing this page.
Finally, if at any time you decide to access, modify or relinquish any personal information you have provided to us, you may do so by filing a complaint. On the other hand, to seek clarification or more information about our pharmacy and products or how we operate, please contact us through our Privacy Compliance Officer. You can do so by submitting a ticket.
[Re: Privacy Compliance Officer]240 Shotwell St, San Francisco, CA 94110, USA
