Refunds & Reshipment
We want to make sure you have a positive experience with us. Most of our deliveries go smoothly, but if there’s a problem with a product, our refund policy assures that buyers satisfied the product they ordered, or always get their money back.
You can use 100% money-back guarantee when
- You don’t receive an item within 30 days. We temporarily increase this period to 90 days due to the COVID-19 crisis.
- You receive an item that doesn’t satisfy your needs
Please note that we offer reshipments only (not refunds) if you provide an invalid shipping address, or if you do not accept or pick up the order after failed delivery attempts.
How to request free reshipping
- Please check our tracking tool to ensure that the delivery is overdue before taking the next step.
- Contact customer service and inform us of the non-delivery. Our first step will be to follow up your package, and if the postal services are unable to rectify the issue, we will re-ship for free or refund as per your preference.
To get a refund, send us a note using “Talk to us” section with the following details:
- Order number
- Your email
Note that the refund will take up to 14 days to credit to your account, but usually takes 2 to 5 business days.
You purchase will appear on your credit card statement under a different merchant name (NOT as an Online Pharmacy), so keep it in your mind. Every chargeback will lead to a permanent ban from our community even if it was made by mistake.
Orders Cancellation
- Payment not confirmed
If you have not paid for your order, then you don’t have to cancel your order because we process the order after the payment is confirmed. If your payment was declined, feel free to place a new order for your preferred item and payment option.
- Payment is confirmed
You are free to cancel our order within 2 hours of order placement. Please ensure that you communicate directly with our customer support service. In order to perform cancellations, your order number will be required. In order to evaluate our service, the reason for cancellation is requested.
