We Accept Credit Cards, Zelle , PayPal & Bitcoin

Most probably you will need to call your bank to authorize the transaction. Please, make sure you DO NOT mention our website, any drugs or tablets if you speak with your bank representative. Instead, you can tell that your transaction is related to online shopping without specifying a website.

1. Call the support phone number that’s shown on the back of your credit card.
2. Tell the bank representative that you were trying to pay for some services online but that your payment was declined. Let them know the date and amount of the decline. Do NOT mention any drugs or our online pharmacy website.
3. The representative will give you the exact reason for the decline and help you resolve the issue.
4. Once the issue has been fixed, try your payment again.

• If you have contacted your bank and approved the transaction, you can now place a new order, try different cards until one works, or select a different payment method on the Checkout page. You will not be double charged because we will cancel your previous queued orders placed under the same name to avoid a duplicate charge.
• If you have contacted your bank, but they don’t see any payment attempts made from our side, please get it touch with Payofix – our payment processing gateway and make sure that you are ready to respond to their phone verification attempts.

Now you can try to place a new order. Do not worry – you will not be double charged because we will cancel your previous queued orders placed under the same name to avoid a duplicate charge. If you appear to have been charged and you did not receive an order confirmation email, it could be that your payment is pre-authorized but no money is taken until we phone verify your transaction. It means that your bank may hold the required funds for your order before the payment is confirmed or declined (typically 5 business days). You will get a friendly verification call from our payment processor agent to confirm the recent transaction you made. If a transaction can not be verified over the phone within 5 business days, we will cancel your order.  If the problem remains, feel free to contact our support >

If you have contacted your bank, but they don’t see any payment attempts made from our side, please get it touch with Payofix – our payment processing gateway and make sure that you are ready to respond to their phone verification attempts.​

Payofix is our payment processing partner who will want to make contact with the cardholder to confirm the transaction over the phone. You will be asked a few details to ensure the credit card transaction is genuine – you will have to mention the order amount and the name of the merchant (BuyPrEPOnline) to an agent.

If you appear to have been charged twice and you did not receive an order confirmation email, it could be that your payment is pre-authorized but no money is taken until we phone verify your transactions. This means that your bank may hold the required funds for your order before the payment is confirmed or declined.

Within the next 5 business days your card and address details will be security checked and verified with the relevant card issuer and your payment will be pre-authorized. In the event that the payment is successful, you will receive an order confirmation email from us. Otherwise, we will call you to verify your transaction manually.

In the event that the payment is not successful, these funds will be released by your bank and refunded back to your account in 5 days. This pre-auth charge will not actually show up on your credit card statement.

If you still believe you card was charged twice, please contact our support >

• Payment not confirmed. If you have not paid for your order yet, then you don’t have to cancel it because we process the order after the payment is fully confirmed. If your payment was declined, feel free to place a new order, we will cancel all previous orders automatically.
• The payment is confirmed. You are free to cancel your order within 2 hours only. After this period of time it will be packed and dispatched. Please ensure that you communicate directly with our customer support service. To perform cancellations, your order number will be required. To evaluate our service, the reason for cancellation is requested. Please note that if your order is in the Completed status already, we can’t stop your package nor change your shipping address.

Requesting a chargeback through your bank, honestly, isn’t the best idea. First of all, our refund policy assures that buyers are satisfied with the product they ordered, or they always get their money back so you can always request a refund.

NOTE: Under U.S.C. Title 18 Section 1029 Requesting a chargeback through your credit card company or bank without first contacting us and following correct refund procedures is regarded as fraudulent.

It is extremely important for us to prevent chargebacks from our customers because our bank may lock our merchant account. A locked bank account means we will not be able to accept credit card payments from our customers anymore. What is more, every chargeback will lead to a permanent customer’s ban from our community even if it was made by mistake. If you have any issues, please contact our customer support, they will be happy to help.

Your recent purchase with us will appear on your credit card statement under a different merchant name (NOT specifically BuyPrEPOnline), so keep this in mind in order to prevent chargebacks made by accident.

Absolutely. Our website is highly secured with high-grade 128-bit encryption with an SSL certificate. Buyer privacy and security is our concern. We never store your credit card payment information.

Please note that it can take between 2 – 30 days for the funds to be credited back to your card, but usually should appear within 4 – 7 days.

Yes, we can accept your prepaid or gift card (Walmart, Amazon, etc.) as long as it accepts international charges.

Unfortunately, we do not accept Western Union at this moment.

It’s because credit card issuers prohibit direct purchases for prescription drugs online. We finally found a solution that works, but it requires both phone verification (an agent will call you to verify the transaction) and calling your bank to authorize a foreign transaction.